FAQs

❓ Frequently Asked Questions (FAQs)

🛒 Orders

Q: How do I place an order?
A: Simply browse our products, add your favorites to cart, and complete checkout using our secure payment options.

Q: Can I change or cancel my order after placing it?
A: Please email us at support@buyskys.com within 12 hours of placing your order. We'll do our best to assist before the order is processed.

Q: Where can I find my order confirmation?
A: You’ll receive a confirmation email shortly after placing your order. Check your spam/junk folder if you don’t see it.

🚚 Shipping & Delivery

Q: Do you offer international shipping?
A: Currently, we ship to most countries. Shipping options will be shown at checkout.

Q: How long does delivery take?
A: Orders typically arrive within 7–15 business days, depending on your location.

Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number so you can follow your package in real-time.

📦 Returns & Refunds

Q: What’s your return policy?
A: We offer a 30-day return policy on most items. Products must be unused and in original packaging.

Q: How do I request a return or refund?
A: Contact our support team at support@buyskys.com with your order number and reason for return.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and other secure payment options available at checkout.

Q: Is my payment information safe?
A: Absolutely. Our store uses SSL encryption and Shopify’s secure payment processing to keep your data protected.

💬 Still have questions?

We’re always happy to help!
📧 Email us at: support@buyskys.com
📱 Message us on social media (links in footer)